Free shipping on all products (excluding name badges, trophies and awards)

Express Post for all products is $17 (excluding name badges, trophies, awards and yard glasses)

Name badge shipping is $10, or $15 for Express Post

We do not offer Express Post for Yard glasses

Products on our website are engraved by us, nothing is outsourced

We currently do not offer engraving on personal items, only items on our website

AC Engraving and Gifts is passionate about supporting Australian businesses and Australian jobs

All of our name badge components are made in Australia apart from the magnets and the acrylic which are made in the USA

All of the products we sell are sourced directly from Australian suppliers and where possible we source products that are made in Australia

All of our packaging is either made in Australia and/ or sourced from Australian suppliers

We are a small family Australian Business, 100% Australian owned and operated

This policy explains how AC Engraving and Gifts handles returns, repairs, replacements and refunds

Our policy applies to purchases made online at wwww.acengravingandgifts.com.au

Your Rights Under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law

You are entitled to a replacement or refund for a major failure

If the failure is not major, you are entitled to have the goods repaired or replaced within a reasonable time

Change of Mind

We do not offer refunds for change of mind

Faulty Or Not As Described

If an item is faulty, unsafe, or not as described, please contact us within a reasonable time with your order number, description of the issue and photos (if applicable)

For major failures, you can choose a refund or replacement

For minor failures, we will repair or replace within a reasonable time

Proof Of Purchase

We accept original receipt, tax invoice, bank statement, order confirmation email as proof of purchase

Contact Us

Email: engraving@acengravingandgifts.com.au

Address: PO Box 56, Sylvania Southgate NSW 2224

PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do we get your consent?When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at:

engraving@www.acengravingandgifts.com.au or mailing us at:

AC Engraving & Gifts

PO Box 56 Sylvania NSW 2224

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – Shopify

Our store is built on Shopify and hosted by Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is secure by the installation of our SSL Certificate, (secure socket license) and encrypted for your security from intrusions. We use paypal as our checkout platform for your security.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.LinksWhen you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

When you interact with us on the internet, our system automatically sends you a ‘cookie’. A cookie is a small amount of information sent from a web server to your computer, electronic tablet or smartphone that enables your device to be recognised. It is used to handle your internet sessions on that device and contains a unique identifier.

Other information stored by the cookie includes website traffic data. This data is not used to identify individual details. We only collate the data into anonymous results in order to evaluate and improve our internet and shopping service for our customers.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at engraving@www.acengravingandgifts.com.au or by mail at:

AC Engraving & Gifts

[Re: Privacy Compliance Officer]PO Box 56 Sylvania NSW 2224